FAQs

If you don’t know the domestic tracking number for your incoming package, there’s no need to worry. We will create the 'Incoming Order Form' on your behalf once your package arrives at our warehouse. You will receive a notification email as soon as your package arrives. After receiving the notification, please go to WE SHIP 4U orders and provide the order details by clicking the 'Please Submit Required Info' button. Your package will then be automatically received and will appear in MY PACKAGES.

If your package arrives at our warehouse without a "My Incoming Order Form" submitted, we will register the package to your personal ID using the domestic tracking number of your package. If the package is already listed in your ID, you will not be able to submit the form with the same tracking number. Please go to "WE SHIP 4U Orders" and provide the order details by clicking the "Please Submit Required Info" button next to the corresponding tracking number. The package will then be automatically received and will appear in "My Packages"

Yes, you can assign different shipping addresses for each of your packages. You can add as many shipping addresses as you'd like from "My Account > Profile > Saved Addresses > Add a New Address"

No, domestic delivery service is not provided on KMD. However, you can choose domestic delivery option at Kpopmart.com at your cost.

Our services are primarily designed to receive packages from Korea and forward them to international addresses. While we are happy to assist with forwarding these packages, we are unable to aid in the clearance of customs for items being imported. This means we cannot provide the necessary support required for importing items purchased from overseas. We apologize for any inconvenience this may cause and appreciate your understanding.

If you haven't registered your shipping address yet, you won't be able to select it during the checkout stage for shipping arrangements. Please go to "My Account > Profile > Saved Addresses > Add a New Address" tab to register your shipping address. You can add multiple shipping addresses here.

At KMDelivered.com, we offer the following carrier options for your parcels:

K-Packet: Suitable for packages weighing up to 2kg.

DHL, UPS: Exclusive for packages purchased through "WE SHOP 4U". We are constantly improving our shipping services and may introduce new options in the future. Stay updated on any changes to our shipping services through notifications. The availability of shipping options depends on the weight, size, and destination of your package.

Tracking information for packages may not update immediately. Please allow up to 48 hours after your package has shipped for the latest status to become available. If you do not see an update within this timeframe, please reach out to us. We are here to assist you and will gladly investigate further! 

A package may be returned to the shipper for several reasons:

1. Incorrect address or contact information provided.

2. Failure to clear customs.

3. Non-payment of duties and taxes by the recipient in a timely manner.

It is the customer's responsibility to provide accurate address information and ensure timely customs clearance. KMD does not assume responsibility for packages returned for the above reasons. Please note that your package can only be released after payment of the return shipping fee, as well as any applicable duties and taxes. For assistance, please contact our customer support team.

No, we don't provide domestic delivery to a Korean address.

The shipping fee you pay does NOT include customs duties and taxes. These additional charges may be imposed by the customs authorities of the destination country. As the recipient, you are responsible for paying any duties and taxes levied upon importation. Please note that we have no control over customs charges, as they are determined by your local customs office. Important Notes: The original shipping fee will not be refunded for packages returned due to customs clearance issues. If a package is returned due to customs clearance failure, a return shipping fee and applicable duties and taxes will be charged.

We do not undervalue your orders. Customs use the value to clear your goods and determine the duties and taxes. We are required to declare the value of prices paid for items accurately on the commercial invoice to ensure that your package arrives without serious troubles at customs. Undervaluation of goods is taken very seriously by the authorities and can result in a fine or your goods being seized. And if the customs authorities question the value you've provided, they may ask the receiver to provide proof of sale. So to avoid this delay, your carrier or broker will ask you for evidence of sales such as a contract or bank payment. Also, if your packages are lost or damaged during transit, you will be only get compensated based on the invoice value stated on the commercial invoice. Please note that KMD does NOT take any responsibility for the issue that happened due to the below reasons. Being charged for fine or taxes due to incorrectly provided invoice value Package returned for not having paid duties and taxes which are determined by your local customs authorities (Shipping fee is not covered by KMD, and return shipping fee and duties and taxes will be charged to release your package) Additional compensation for a full price of your items that are damaged or lost If you have any questions or encounter any issues related to your shipment, please contact us at support@KMDelivered.com and we will do our best to assist you.

Yes, the customs process generally proceeds smoothly. However, if you encounter a shipping delay, we recommend first contacting the carrier directly to inquire about your package status.

Contact Links:

[K-Post](https://trace.epost.go.kr/xtts/tt/epost/ems/ems_eng.jsp) Shipping delays can vary depending on the circumstances. If we receive any updates regarding your package's customs clearance, we will promptly notify you. If you have any questions, please feel free to contact our customer support team.

If a package cannot be delivered for any reason (e.g., incorrect address, undeliverable, customs clearance failure), it will either be returned to the sender's address or disposed of at the carrier's local facility, in accordance with the carrier's policy. We will notify you if we receive notification from the carrier, but please note that we cannot take responsibility for packages that are disposed of or returned if appropriate actions are not taken by the deadline specified by the local carrier or in a timely manner. In case of a return, the following charges may apply, which will be the responsibility of the customer: Return shipping fee and duties and taxes charged by local customs and import authorities.(if applicable) Reshipping fee to KMD has no control over these costs related to return shipping. If you require assistance regarding shipping, please contact our customer support team.

Even for free items, the declared price should be no less than US$1, as every commodity should have its own value. Please note that local customs might suspect the item’s value if it is significantly undervalued, even if it is a free gift. Therefore, we recommend declaring the full price (or a price close to the market price) to avoid any customs issues, such as shipping delays or returns. Thank you for your understanding.

It usually takes 12-24 business hours to process your package, but processing time might be delayed depending on our daily package volume. As soon as your package is received and registered to your personal ID, you will receive an automated email. If you cannot see the package listed on your dashboard for over a week, please contact our support team. In some cases, if the package arrives without the suite number, it will be on hold until the package owner confirms the package tracking number.

Shipping costs are calculated based on either the actual weight or the dimensional weight of the package, whichever is greater. By consolidating your packages, you can reduce shipping costs by combining multiple packages into a single BOX.

Consolidation service: When you request consolidation, we will unpack all items from original outer packaging and combine them into one box to minimize the dimensional weight of the package.

Please note that consolidation service generally takes 2-3 business days to process and also be advised that once a consolidation request has been submitted, it cannot be reopened to add additional packages or cancel the request. This policy is in place to prevent any confusion in the packing process and to ensure optimal delivery service. Thank you for understanding.

Yes, you can combine your packages from Kpopmart.com and KMD store! When you "checkout" an order from KPOPMART, you can send it to KMD address using your personal ID number. The package will be delivered directly to your KMD personal storage. Once KPOPMART order arrives at KMD(under personal ID number), then you can select it to be consolidated with other packages, including those from KPOPMART.

When you make an online order, especially when you are purchasing several items at once, some orders might not come in one box as you expected. Depending on the item quantity and size, the seller can send them in more than one box. This can easily cause the "Undeclared Parcels", and "Item lost" issues and finally the item to be found in KMD warehouse afterward.

WE SHIP 4U order case: To prevent this case, we kindly advise customers to check if there is 'multiple tracking numbers' or 'sub tracking number' under ONE order. Also, once the package arrives at KMD warehouse, please check the package weight and see if it is the whole package weight you were expecting. If you want to verify items, you can also request unboxing video to verify item quantity as well as condition.

WE SHOP 4U order case: There are some cases where sellers separate a single order into multiple packages. In this case, your order will be registered as one package ID number. Due to this status, there will be several packages under ONE order, which may cause the total package size to be larger. If you want to receive them in the minimal number of boxes, you can request consolidation service, and KMD warehouse team will combine all your orders into one box. 

Only album inclusions such as K-pop idol photo cards, postcards, and POB (pre-order benefits) will be packed (poster is not included). Below is a detailed description of each inclusion-only service. Standard Inclusion-Only Service: We will include only album inclusions such as K-pop idol photo cards, postcards featuring the artist's image. All posters and albums will be discarded. (We include additional items from the photobooks, but the photobook itself will be discarded.)

Premium Inclusion-Only Service: This option allows you to attach images of specific items you wish to receive (e.g., POB goods, stickers), in addition to the K-pop idol photo cards and postcards included in the Standard Inclusion-Only Service.

*Please note: We cannot include items based on a specific member preference. Items will be included or excluded according to the item, not the member preference.

Inclusion-Only Service Fee: The service fee is applied to the total number of albums included in the package.

Standard Inclusion-Only Service: $1 per album / Premium Inclusion-Only Service: $2 per album

Certainly! After the ‘INCLUSION ONLY’ service is completed, you can request the “Consolidation” service to combine it with other packages. However, the “Repackaging” service cannot be requested, as the package will already be repacked to the smallest size during the “Inclusion Only” packing service.

The "Keep" status indicates that your package is ready to be shipped and is scheduled to be dispatched in a 3-day interval between shipments. This status applies to packages being shipped to the UK or Spain to ensure smoother shipping and customs clearance to these specific locations.

The "hold" status indicates that we need further confirmation from you. This status may appear while we are processing the packing service or after you have made a shipping request with payment. If your package is placed on hold after the shipping request, it could be for one of the following reasons:

1. Address Not in English: Ensure your address is written in English.

2. Missing Tax ID: Some countries, including Brazil and Indonesia, require a Tax ID. Please make sure to include this information on your incoming form.

3. Issues with Package Details: There may be problems with the value, quantity, or images of the items in your package.

4. Prohibited Items: Your package contains items we cannot ship, such as perfumes, candles, contact lenses, glasses, etc. Please check the list of prohibited items on our website for more details.

5. Availability of Shipping Options: If we are unable to process your shipping request due to location or package weight limits set by the shipping carrier, we will contact you to select an alternative shipping option.

6. Shipments to Spain & UK: For packages shipping to Spain & the UK, items valued below $4 will be placed on hold. In this case, we will verify the item value with the image you have uploaded. If this does not clarify the value, we will contact you for proof of purchase.

For these reasons, we will contact you as soon as possible to clarify the details and ship out your package at the earliest possible time. We appreciate your cooperation on this matter.

To get a free shipping quotation, please log in to KMD and use our Shipping Calculator. Multiple shipping options and prices will be displayed based on the information you provide. Please note that shipping costs are calculated based on the actual weight or dimensional weight, whichever is greater.

Carriers consider both the size and weight of your package when determining the shipping cost. While weight is important, the amount of space the package occupies on the truck or plane can be even more significant. Dimensional or volumetric weight is a method of measurement that uses the dimensions (length x width x height) of the package. The shipping cost is based on the greater of the actual weight or dimensional weight. For international shipments, the dimensional weight is calculated using the formula: (Length x Width x Height) / Dimensional Factor (provided by the carrier) = Dimensional Weight To minimize dimensional weight, you can request Repackage or Consolidation services.

Most shipping couriers charge a fee for mid-delivery address changes. If the courier does not impose a fee, we will not charge you for the address change. For immediate address changes, please contact us via support. Note: If you need to change the address after your package has shipped, please reach out to our support team at support@kmdelivered.com to check if the address change is possible and if any service fee applies.

Due to a preference for using short sentences in Bunjang, some sellers have abbreviated the Korean currency units, such as 1,000 being shown as 0.1 and 10,000 as 1.0. If you need further clarification, please feel free to contact our support team at support@kmdelivered.com

Yes, we can purchase from individual (re)sellers. However, please note that we can process a transaction that accepts payment with a credit card only to ensure safe transactions with individual sellers

Yes, you can edit or delete your order details if the status is "Submitted". However, once the order is processed, it cannot be canceled. If you want to cancel for whatever reasons, cancellation fee scheme goes as below and refund will be issued after deducting the following fees:

1. If you fully paid for the product and we had not purchased them, cancellation fee goes below :

- cancellation processing fee : $5 / platform transaction fee : 5% of total payment amount

2. If you fully paid for the product and we also purchased, then cancellation fee goes below :

- cancellation penalty : 40% of total amount / plafprm cancellation fee : 5% of total amount

* Domestic return fee may charge additionally if required from the seller.

When it comes to WE SHOP 4U commission, KMD charges US$1 on every request which means that 1 request page is one shot order and you can add request page as much as you want.
For example if you are placing 3 different items on the same store by adding different page then it is considered 3 shots.
So we charge $3 USD in total. However, if you are ordering 5 items which are the same product on one request page, In this case, only $1 USD is imposed on this request. Kindly contact us for further assistance.

Please write your full original name as a recipient name, and make sure to include your personal ID of your free Korean address.

Unfortunately, purchasing items directly from the Global Korean online store using USD is not currently possible. Therefore, we recommend that you purchase via ‘WE SHOP 4U’ service. With our service, we buy the items on behalf of you, and also handle the whole shipping process, ensuring your package reaches you safely and promptly.

Basically, we make sure that we received the same product that our customer requested to order. However, products that are sealed and cannot be opened, and will be received as is without opening. If additional inspection is required, please use our “Check Video Service”.

If you have any questions for the seller, please leave your quesions in the ‘Additional Info’ section.

After logging in the website, click "Refer Your Friends" button at the bottom of left side. You can monitor your referrals achievement. 100 reward points will be given to you once your friends sign up. Doesn't matter how many friends you refer to. And $3 Free voucher coupon will be emailed to your friends as well. There are 4 ways to earn reward point. Please check below :

1. Place an order and earn 1 point by spending $1.

2. Follow KMD instrgram and earn 100 points.

3. Write a review on KMD website and earn 100 points.

4. Sign up and get 100 points.

Here are step-by-step instructions to redeem your membership point into coupon code:

1. Start by logging in to your account.

2. Once you're logged in KMD, navigate "Reward Program Tab" on the left side of the bottom.

3. Click and select "redeem point tab".

4. Enter points you want to convert into cash and click submit button.

 * It's important to note that every coupon code is valid for 1 month after issued.

   Make sure to check the expiration date and use it before it's too late.

 * 100 points = US$1

No. International shipping costs are not included in Bunjang services. Once your Bunjang order arrives at KMD warehouse, you can check the international shipping cost. Once it is paid, we will arrange shipping to your address. Visit our Shipping Calculator to estimate shipping costs and explore shipping options to your address.

Bunjang pay is a payment service provided by Bunjang company. It allows users to securely make payments for purchases made on the Bunjang platform.

Please be advised that due to the nature of the photo card product, minor imperfections such as fine tears, scratches, bends, and creases cannot be inspected or guaranteed against. The product will be verified to ensure it is the correct item that we’ve ordered before receiving as a package.

Unfortunately, once your payment has been completed, order cancellation is not possible.

Due to the nature of the second-hand market, there may be discrepancies between the listed price on the product page and the actual amount requested by the seller. In such cases, the difference will be adjusted on your shipping invoice.

KMD does NOT ship the following items for security reasons: - Art, antiques, precious stones, and precious metals - Money, coins, debit cards, credit cards, SIM cards, securities, and valuable documents such as passports - Perishable products - Fragile items - Food products unless securely packaged and shipped under controlled conditions - Plants - Hazardous materials (chemicals, paint, batteries, perfume, etc.). Certain hazardous materials may be shipped in limited quantities under specific conditions. For further assistance, please contact our customer support team. For more information, please check this link page : https://kmdelivered.com/pages/prohibited-items-image

The Video Check-Up Service option helps you identify the contents and original condition of your package. It provides essential details to assist you in tracking and documenting your orders. This service includes item showcasing as follows :

1. The original condition of outer package – to help identify the package.

2. The delivery label – to confirm the sender and other information.

3. An overview of visible items – a quick view of the contents inside the package.

This service is designed to make it easier for you to check your item condition and cofirm information for each package.

We will store your package(s) for free for up to 30 days from the date of receipt. Effective from June 1, 2025, if your package exceeds the free storage period (30 days), a storage fee of $1 per package per day will apply afterward. The maximum storage period is 30 days. After this period, KMD reserves the right to dispose of your package(s). If your packages are consolidated but any sub-package exceeds the free storage period, the storage fee will still apply to each sub-package. You will receive an automated notification regarding the expected date of disposal. You can also find the expiration date under the package details in the Warehouse section. Please visit Warehouse and arrange shipping before deadline, as the ultimate expiration date will be indicated under the package detail. Please note that KMD does not take ANY responsibility for disposed packages.

No. KMD doesn’t receive any mail or envelops. We recommend sending items in a normal parcel with a valid tracking number. Please note that KMD will not be responsible for missing items that are not directly delivered to our warehouse. If you have any concerns or questions, please contact our support team and we will further assist you.

Below is the mobile phone number you can write in when placing an online order.

Mobile: 010-3274-6300

Thank you.

We handle damaged or lost packages according to each carrier's compensation policy. Since each carrier has different compensation limits and policies, you are advised to purchase shipping insurance for additional protection against shipping issues. Please note that packages declared with an undervalued amount may not be eligible for full compensation. Here’s a summary of insurance coverage and associated fees by carrier:

1. DHL Free insurance coverage: Max. $20/kg or US$100 which is greater.

   --> KMD insurance fee: US$10 (KMD Handling Fee) + 2% of total invoice amount (up to US$1,000)

2. UPS Free insurance coverage : Max. $20/kg or US$100 which is greater.

  --> KMD insurance fee: US$10 (KMD Handling Fee) + 2% of invoice total amount (up to US$1,000)

if you want higher coverage, we recommend you to contact us before shipment processed.

* Please note that KMD insurance ONLY covers purchased goods but NOT shipping cost.