KMDelivered.com offers to you as a subscription membership plan and other services to assist you to purchase and forward your packages from South Korea.
And cancellations for each service are described as below. This policy lays out how you can request cancellation, refund and return on each case.

In respect of the billing cycle:

• For a monthly plan, your plan has a billing cycle of one (1) month.
• For an annual plan, your billing cycle will start from the date of your subscription where upfront payment has been made.
• For free trial membership for promotion or event, certain period of time is freely allowed with various service discount. In this case, we are not responsible for any coupons or points missing, discount rate not functioning which are caused by system error.

You agree that your subscription period is based on the plan period selected during signup but will not be automatically renewed at the end of your billing cycle which means you have to renew subscription manually.
Therefore, you have to pay for additional subscription plan on the last day of billing cycle to maintain your embership status, otherwise your subscription will be terminated such accordance with these Terms. In case of cancellation for subscription, no refund will be made for the left period. So please mind this cancellation policy. We may offer discounts, promotions or other forms of preferential pricing on the Subscription Services from time to time. Such preferential pricing shall apply only during the specified period, as stated in our communications to you.

If your package arrives in KMD warehouse and you want to cancel to return your package to the original seller or sender, simply choose ‘RETURN’ service by logging in KMD. It costs $5 for service fee and additional $3 for domestic shipping fee. Please be notified that return service is only available after the package arrives at KMD warehouse. We don’t contact the original seller or sender on behalf of you.

• Return processing fee : $5
• Local delivery fee : $3

If items are not purchased but you still fully paid for them, then you can request cancellation by deducting fees below.

• Cancellation processing fee : $5
• Platform transaction fee : 5% of total payment

All the items are purchased on behalf of you after full payment for shipment and then cancellation fee is heavier as up to 45% of total payment. This penalty also includes 5% of platform transaction fee.

• Cancellation fee : 40% of total payment
• Platform transaction fee : 5% of total payment

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Returns/exchanges are not available if the conditions for non-return re specified on the product sales page.
After your order arrives at KMD warehouse, you shall contact the support team (support@kmdelivered.com) within 48 business hours from the date your order has arrived at our warehouse and has been marked as “Confirmed”. If you fail to do so, it’s likely that it will be impossible for us to cancel and refund your order.

Thus, a refund can be made after the above fees and service charges are deducted from the original amount. Once the merchandise has been shipped from KMD warehouse, you have to independently complete the return process or ship the package back to us.

However, please note that Seller may refuse to cancel or accept returns under certain circumstances, including:

1. If the item is lost or damaged* due to your fault, except for cases where the packaging was opened to check the contents;
   *a condition in which the item is so extensively damaged that it cannot perform its intended function(s)
2. If the value of the item has significantly decreased due to usage by you;
3. If the value of the item has significantly decreased over time to such an extent that it is difficult to resell;
4. If the packaging of a reproducible product is damaged;
5. If the provision of services or digital content has begun under Article 2, Subparagraph 5 of the “Framework Act on Cultural Industry Promotion,” unless the contract consists of divisible services or digital content, in which case uninitiated parts are excluded;
6. If you cancel the order for products produced individually according to your order or similar products, and such cancellation could cause irreversible serious damage to us. In such cases, we must notify you in advance that cancellation and return are not possible, obtain your written consent (including electronic documents), and specify the expected damages.