When you register, to enhance account security, we use a one-time code login system. Simply enter the digital code sent to your email to log in. KMD does not require a separate account registration process. However, we will need more detailed information later for shipping. You must be at least 18 years of age to use our service.

You cannot – under any circumstances – transfer your account information to another account. Likewise, packages cannot be transferred to a different account unless it will correct an error we made.

By using our website, you agree with and subject to all applicable local, state, national, and international laws and regulations (including – but not limited to – all South Korean postal regulations, and all regulations set by foreign jurisdictions and postal couriers).

It is your responsibility to keep your password secure, avoiding improper account access or use by others. Please contact us directly if you suspect unauthorized use of your account or security breach.

You can cancel your account at any time as long as you don’t have any outstanding transactions, parcels in transit, etc.

General Terms

• KMD reserves the right to cancel, modify, or update issued coupons and may restrict their use in cases of suspected fraudulent activity.
• You (the user) are responsible for any loss or inconvenience resulting from accidental deletion, modification, or cancellation of coupons due to negligence. We will not compensate for such instances.
• In the event of system errors or unforeseen technical issues, we may cancel improperly issued or malfunctioning coupons and void related orders without prior notice. KMD assumes no liability for any resulting inconvenience or losses.
• Coupon details (including value, expiration date, discount conditions [e.g, minimum purchase amount, maximum discount], and restrictions) are specified in the coupon information, accessible under My Page > Coupon.
• Coupons are valid for one-time use only.
• All coupon validity is determined based on KST time.
• KMD has the final authority to interpret these coupon terms.

Non-Cash Value & Non-Transferability

• Coupons have no cash value and cannot be transferred, sold, exchanged, or shared with third parties.
• Coupons can only be used within KMD services.

No Refunds or Reissuance

• Used coupons will not be reissued, even if the associated order is canceled.
• Coupons are non-refundable, regardless of remaining validity at the time of cancellation.

Refund Processing Method:

If an order paid with a combination of Coupons, Points and Cash is refunded;

• Coupon will be refunded to the same amount of Coupon.
• Points are the same process as Coupon.
• Cash or Credit card will be refunded as the payment method used at check-out.
• Only the remaining balance exceeding the coupon amount will be refunded to the original payment method.

Coupon Discount Application Criteria

• Coupons may be issued selectively per service and are only applicable to the specific service they were issued for.
• The standard coupon discount application criteria for each service are as follows. However, these criteria may vary by service:
  - WE SHIP 4U Service: Applied to shipping fee.
  - WE SHOP 4U Service: Applied to shipping fee and item price.

• KMD reserves the right to modify coupon application criteria without prior notice.
• Coupons can always be used, but the scope of their use is limited depending on various circumstances such as the purchase amount or the product being purchased.

We reserve the right to change our functions, processes, and fees as we see fit (we will notify you of any changes). The following is a general outline of KMD’s service offerings, our relative responsibilities, and your responsibilities related to using these services:

You will need to submit an Incoming Order Form, including the domestic tracking number and item details of your incoming package, before it arrives at KMD warehouse. If you do not know the domestic tracking number yet, our warehouse team will receive your package first and send you a thorough email with instructions on how you can provide the item details.

Upon receiving your package, we gather all info necessary to accurately identify and ship your products. If needed, we will physically open and inspect the package. We can receive “oversized” packages, although certain fees may apply. An oversized packaged is defined as a parcel with any single dimension greater than 120 cm, and a total weight greater than or equal to 30 kg.

We do not take responsibility if the received items do not match what you ordered, but we are more than happy to help rectify the situation. Likewise, a package is not our responsibility until it is received by our warehouse staff. If it is lost in transit to our facility, there is nothing we can do. Please address any relevant issues with the retailer, sender, or carrier.

Packages we receive may be removed from the original parcel after inspection. If you would like to keep the original parcel, you must fill out an incoming package form.

We do not receive letters or postcards so we do not take responsibility if they are lost since they are delivered to the shared post box, not directly to our warehouse. herefore, we recommend you check with the seller if your package comes in box with a tracking number.

We offer free storage for your packages for up to 30 days. After 30 days, a daily storage fee of US$1 per package will be applied. The maximum storage period is 60 days including first 30 days, after such period, KMD reserves the right to dispose of your package(s).

The storage period for consolidated packages is cumulative. If any sub-packages within a consolidated shipment exceed the free storage period, storage fees will be charged for each sub-package accordingly. For example, if two packages are consolidated, the storage fees will reflect the total combined storage duration of both packages.

Please note that the disposal date will follow the disposal date of the consolidated package, regardless of the storage duration of the sub-packages. However, storage fees will continue to accumulate at a rate of $1 per sub-package per day until disposal.

If you request a consolidation, we will consolidate all of the selected packages’ contents into one box to save space as well as shipping costs. We typically remove all supplemental information – packing slips, extra packaging, etc. After a consolidation has been completed, any additional repack requests will be denied since packages will be forwarded to the loading area, and we are unable to work on additional requests. Please note
that the consolidation process normally takes 2~3 business days. However, if you want your shipment to be processed faster then, you are advised to use “fast track shipment” service which will cost you additional $10 but make shipment within 48 hours.

After payment for the shipping costs, we will proceed with shipping your package(s). While we provide a range of Express, and Standard shipping options, please note that we reserve the right to modify, add, or discontinue any courier services at any time without prior notice. In the event that a package cannot be delivered for any reason (such as incorrect address, failed delivery, customs clearance issues, etc.), it will be returned to the sender's address or disposed of in accordance with the carrier's policy. If we receive notification from the carrier, we will contact you. However, please be aware that we are not responsible for packages that are disposed of or returned if you do not take the necessary steps by the deadline specified by the local carrier or within a reasonable time frame.

Return Shipping Costs. Should a package be returned, the shipping fees will not be covered by KMD. You will be responsible for the following costs, over which KMD has no control:

• Return shipping fees
• Duties and taxes imposed by local customs and any applicable import taxes (if any)
• Reshipping fees

By using our service, you agree to follow the guidelines regarding goods that are unacceptable for shipping. Goods may be classified as unshippable if they are hazardous, dangerous, prohibited, or restricted by organizations such as the International Air Transport Association (IATA) or the International Civil Aviation Organization (ICAO) or if they cannot be shipped safely or legally. If we receive items that cannot be shipped, we will contact you. We also reserve the right to refuse any item we deem unsuitable for shipping, even if it is legal.

For security reasons, KMD does NOT ship the following items:

• Food items: Shipping to the USA is prohibited. These may be disposed of at local customs or returned without notice, with a disposal fee of US$100 charged to the customer. For other countries, we recommend the recipient check with local customs.
• Liquids: Shipping via UPS is not allowed.
• Art, antiques, precious stones, and precious metals
• Money, coins, debit/credit cards, SIM cards, securities, and important documents (e.g., passports).
• Perishable goods
• Fragile items
• Food products
• Plants
• Dangerous goods, such as chemicals, paint, batteries, perfume, etc.*
  * Under certain conditions, some dangerous goods may be shipped in limited quantities.

Please note that prohibited items vary by country. For more details on these items, please refer to the list HERE.

If an “unsuitable purchase” passes through our receiving process, this does not guarantee it can be shipped. You will be given several options, such as disposing of the package or returning it to the store. Even if you’ve already paid for shipping, we may need to cancel the transaction.

If a restricted item is shipped, the package may be disposed of or returned. If your goods are seized or confiscated, we are not obligated to offer a refund or compensation. Additional fees, such as return shipping or repacking/split fees, may apply if a reshipping arrangement is needed. We are not responsible for any delays or costs caused by restricted or prohibited items.

We can assist you to try changing your address, even after your package has been shipped by trying our best to contact the carrier (but a fee may apply). If the address change is rooted in an error by a KMD associate, we will cover any address change fee.

We offer a shipping rate estimator for your convenience. Entering your location will provide an estimated shipping cost.

The results are only an estimate; we won’t know the true cost until the package is in our warehouse (actual weights/dimensions often differ from those given by retailers or incoming carriers). The shipping fees do not include customs duties, taxes, or other charges incurred by importing goods – these are levied by carriers and/or your country’s customs department.

The shipping cost is based on a comparison of actual weight and DIM/volumetric weight. DIM weight is a calculation carriers use to determine if they should charge for a package’s weight or its size. The greater number becomes the “billable weight.” To calculate DIM weight, use this formula: (LxWxH)/dimensional factor (provided by a carrier).

We reserve the right to update the shipping calculator as needed. This includes both updating costs and adding new features. As we build more features and services into the website we will add these onto the shipping calculator, allowing you to better estimate how much you will pay for all services, not just shipping.

If you are unable to complete a transaction, we can purchase products for you. Please note that there are fees associated with this, including a transaction fee and an order handling fee. We do not purchase the products until after you pay.

If after you paid, we find out while ordering that the cost of goods in the online store has changed, we will contact you and request to pay the difference. We ask for your understanding that all changes in the cost of goods depend entirely on Seller. To minimize the likelihood of such a situation, please pay for your orders as quickly as possible.

Any order cancellation request is accepted before your order is dispatched by Seller. Type of fee to be deducted:

• Handling Fee: free
• Commission : $1/ request
• Platform Transaction Fee : 5% of the item price
• Domestic Delivery Fee: requested if NOT included

If you discover your items are damaged or missing, you should file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait for the designated period. If you have any issues, you may contact us, and we will do our best to help.

If a package – or item – is lost or damaged within our facility, we will work with you to recover the full cost (and we assume full responsibility unless we can disprove fault). If an incoming shipment appears to be damaged, we will notify you right away. This is something you will have to work out with the carrier and/or sender, although we will help however we can. Please note that an outer case/box is simply for protecting goods; therefore, damages such as breakage, scratches, or discoloration on the case/box cannot be compensated.

KMDelivered.com offers to you as a subscription membership plan and other services to assist you to purchase and forward your packages from South Korea. And cancellations for each service are described as below. This policy lays out how you can request cancellation, refund and return on each case.

SUBSCRIPTION

In respect of the billing cycle:

• For a 3 monthly plan (Premium Plan), your plan lasts for three (3) months and is a one-time payment and does not automatically renew.
• For an annual plan (Business Plan), your plan lasts for twelve (12) months and is a one-time payment and does not automatically renew.
• For free trial plan for promotion or event, certain period of time is freely allowed with various service discount. In this case, we are not responsible for any coupons or points missing, discount rate not functioning which are caused by system error.

You agree that your subscription period is based on the plan period selected during signup but will not be automatically renewed at the end of your billing cycle which means you have to renew subscription manually. Therefore, you have to pay for additional subscription plan on the last day of billing cycle to maintain your embership status, otherwise your subscription will be terminated such accordance with these Terms. In case of cancellation for subscription, no refund will be made for the left period. So please mind this cancellation policy. We may offer discounts, promotions or other forms of preferential pricing on the Subscription Services from time to
time. Such preferential pricing shall apply only during the specified period, as stated in our communications to you.

WE SHIP 4U

If your package arrives in KMD warehouse and you want to cancel to return your package to the original seller or sender, simply choose ‘RETURN’ service by logging in KMD. It costs $5 for service processing fee. Please be notified that return service is only available after the package arrives at KMD warehouse and we DO NOT contact the original seller or sender on behalf of you for organizing return issue. If all matters are resolved then we can help you
return.

• Return Processing Fee : $5
• For local return, delivery fee may be charged if required by the seller.

WE SHOP 4U(before purchase)

If a product is not purchased but you still fully paid for the product, then you can request cancellation by deducting fees below.

• Cancellation Processing Fee : $5
• Platform Transaction Fee : 5% of total payment

WE SHOP 4U (after purchase)

After full payment for shipment and we have purchased all the items on behalf of you, then cancellation fee is heavier as up to 45% of total payment. This penalty also includes 5% of platform transaction fee.

• Cancellation penalty : 40% of total payment
• Platform Transaction Fee : 5% of total payment

Important Note

Returns/exchanges are not available if the conditions for non-return re specified on the product sales page. After your order arrives at KMD warehouse, you shall contact the support team (support@kmdelivered.com) within 48 business hours from the date your order has arrived at our warehouse and has been marked as “Confirmed”. If you fail to do so, it’s likely that it will be impossible for us to cancel and refund your order.

Thus, a refund can be made after the above fees and service charges are deducted from the original amount. Once the merchandise has been shipped from KMD warehouse, you have to independently complete the return process or ship the package back to us.

However, please note that Seller may refuse to cancel or accept returns under certain circumstances, including:

1. If the item is lost or damaged* due to your fault, except for cases where the packaging was opened to check the contents;
   *a condition in which the item is so extensively damaged that it cannot perform its intended function(s)
   
2. If the value of the item has significantly decreased due to usage by you;
   
3. If the value of the item has significantly decreased over time to such an extent that it is difficult to resell;
4. If the packaging of a reproducible product is damaged;
5. If the provision of services or digital content has begun under Article 2, Subparagraph 5 of the “Framework Act on Cultural Industry Promotion,” unless the contract consists of divisible services or digital content, in which case uninitiated parts are excluded;
6. If you cancel the order for products produced individually according to your order or similar products, and such cancellation could cause irreversible serious damage to us. In such cases, we must notify you in advance that cancellation and return are not possible, obtain your written consent (including electronic documents), and specify the expected damages.

Our customer support team can help with any problems you may have regarding your packages, items, shipments, etc. We will typically respond within a 48-hour window, unless your inquiry is submitted over the weekend or on Friday (due to time difference). We can be reached at support@KMDelivered.com.

By signing up for – and using – KMDelivered.com, you acknowledge you will abide by the following guidelines as they relate to any legal or moral issues that may arise:

You agree to not take any legal action against us that relates to (or arises out of) our services without first: sending us – via registered mail or a national overnight courier service – a written description of the facts and laws relative to the issue; and attempting to work towards a resolution with us for no less than 40 days. Any disagreements shall be governed by the Republic of Korea.

You agree you are liable (and indemnify, defend, and hold harmless Delivered – and its shareholders, officers, directors, agents, partners, employees, and independent contractors) for any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, interest, fines, penalties, expenses, attorney charges, court fees, and/or other costs arising from:

• any omission, neglect, inaccuracy, etc., on your part;
• our preparation, determination, or execution of documents, including airway bills or any other document necessary for transport, except for claims arising solely from the gross neglect or willful misconduct of Delivered;
• you providing any false or inaccurate information or documentation;
• your failure to comply with the terms of any laws applicable to the exportation or importation of shipments.

KMD is not liable for any lost profits or damages in connection to our services, affiliate companies/partners (including carriers), or this Agreement. If you do not purchase shipment insurance, under no circumstances are we or our vendors responsible for more than US$130 worth of the shipment’s value. Additionally, we are not responsible for packages that are damaged in transit to your Korean address. We’ll let you know if damaged goods arrive here. Unless we purchased the product(s) via a WE SHOP 4U order, you must contact the merchant directly.

All claims for damage or loss of goods that were handled in our facility (and serviced through our shipping methods) must be made within 3 days of the delivery date. After 3 days, we are absolved of any liability.

We are not responsible for any penalties, losses, or damages incurred due to your goods (or relative documents) being impounded by customs or other authorities.

We provide a web-based service on an “as is” and “as available” basis. We reserve the right to suspend our services at any time.

KMDelivered.com, its logos, and its character designs are trademarks with registrations granted or pending in several countries. Using our website does not grant you a license to use any of our trademarks. These may not be copied, downloaded, reproduced, used, modified, or distributed in any way without our written permission.

You appoint KMD as an agent – regarding the performance of customs clearance and preparation of shipping documents – with full power of attorney to the extent allowed by law. We may need to prepare (on your behalf) a Certificate of Origin for goods manufactured and originating within South Korea and/or a Shipper’s Export Declaration (SED). You are responsible for any fees associated with these forms.

It is the customer’s responsibility to ensure that a product’s value is correct within our website. It is mutually agreed upon that you are able to alter a product’s customs value; this feature exists so you can accurately display the value (which is not necessarily the retail cost). We are responsible for complying with all applicable Korean export laws, rules, and regulations. As the owner of the shipped goods, you are responsible for following your country’s import laws. You agree to provide all information for any documentation needed to comply with any applicable import/export-related laws, rules, and/or regulations.

Upon request, we may need you to verify your information. This helps prevent fraud. To achieve this:

• we may need you to verify your identity and payment information;
• we reserve the right to refuse to place orders or to withhold shipments until everything has been verified;
• we do not accept checks or cash mailed to our facility;
• we may investigate your account activity, suspending or banning your usage if necessary.

If you are suspected of fraud – either by us, or an outside party – we reserve the right to protect ourselves from knowingly aiding fraudulent activity. If this happens, we may: hold any items in our warehouse until you can prove you purchased them legally; temporarily or permanently suspend your account; or perform any other action we deem necessary, with or
without your permission.

We have precautions in place to ensure no virus, malware, Trojan, etc. will infect our website. However, if a situation like this occurs, we’ll promptly notify you via email and/or social media channels.

We are not responsible for any loss or damage due to circumstances beyond our control. These include, but aren’t limited to: natural disasters (or “acts of God”) such as fires, hurricanes, floods, storms, fog; “Force Majeure” such as embargo, plane crashes, wars, civil commotions, riots; and electrical or magnetic damage to – or erasure of – electronic or
photographic images, data, or recordings.

Unfortunately, some retailers choose not to ship to freight forwarders. Although nothing about our operation is illegal, it is their right to refuse sending their products. If you’d like to purchase products from them, please contact us and we’ll try to help.

If you’d like to provide an honest review of our services, feel free to do so. We may feature your review on our website or within promotional materials. We will never include your private information without your consent.

We reserve the right to modify, terminate, or adjust these Terms and Conditions as we see fit. Should this occur, we will update our users.

It is customary in the shipping industry to increase prices annually. We reserve the right to pass these increases on to our customers as they are completely out of our control. Additionally, throughout the year there are fuel surcharge fluctuations that vary from month-to-month and will be passed on accordingly.

If you have any thoughts, ideas, or suggestions regarding ways we can improve our service – and your experience – feel free to let us know. Ultimately, we’ll make changes that will benefit all or most of our users.