WE SHIP 4U Protection

• Parcels can be compensated by protection plan based on carrier's basic compensation policy when shipped by WE SHIP 4U.
• This plan ONLY covers lost or damaged parcels during global forwarding but does not include return or exchange services.
• The compensation of SHIPPING COST is not included for this protection.
• If you want Domestic Return or Exchange, then you can use ‘RERURN’ option at extra cost.
• Each parcel, associated with a unique tracking number, is considered independently.
• If you have purchased products directly from KMD store and some of contents are not functioning properly then KMD will investigate this case for compensation. You are advised to contact KMD support team (support@kmdelivered.com) within 72 hours upon receiving the parcel to claim the case with unboxing video clip with required documentation.

Lost Parcels

• Basic compensation amount from each express carrier per parcel is US$100 MAX (DHL/UPS only).
• If your item value is more than $1,000 USD, then you are advised to use extra insurance. Kindly find more information at INSURANCE Tab.
• This protection plan applies when the parcels are entirely or partially lost.
• Accurate parcel declaration information and proof of purchase are required.
• Compensation amount is based on the parcel’s declared value or the invoice sales price, whichever is the lowest.

Damaged Parcels

• Compensation is covered for the damaged parcel during delivery to your final destination. In this case, you are advised to report your damaged parcels with proof shots of photographs or video clips to prove your damage.
• If the parcel contents cannot function properly, KMD is not responsible for the case unless they are purchased via WE SHOP 4U. You are advised to directly contact the original seller or stores for compensation. Once return issue resolved with the original seller and if you pay all the return cost then we can handle the return process on your behalf.
• No compensation will be made if the parcel has the following conditions

• Includes liquids, dangerous goods and prohibited items
• Includes fragile goods, goods with improper packaging, and goods that lack appropriate protection (e.g. ceramics, glasses, LCDs, books, paper products, and plastic products)
• Includes intact packaging
• Includes distorted, demolished, or damaged outer packaging where there is no actual damage to the contents
• Parcels packed without an appropriately strong outer carton box, wooden box, and sealed packaging
• Includes second-hand or used items
• Fake or counterfeit goods (including products ordered from second-hand platforms)

Refund Process

• This plan only applies for the lost or missing of global shipment.
• Any KMD customers must file a claim within 3 days(72 hours) after they have been informed that their parcels lost or damaged. Please mind that late applications will not be considered.
• Please send the documents listed below to support@kmdelivered.com with “Claim: WE SHIP 4U + Member ID + Tracking number” in the email subject.
• KMD reserves the right to request members to provide more information as needed.
• KMD reserves the right to refuse a claim if any above-mentioned documents are lacking or if we are not able to confirm the necessary details.
• Once the member has submitted all required documents, we will respond within 7 days
• If the claim is approved, the refund will be processed according to express carrier’s protection policy and this information will be also shared with you via email.

WE SHOP 4U Protection

• If the parcel is entirely lost or partially missing AND serviced by WE SHOP 4U, then KMD shall compensate for the product value based on carrier's compensation policy.
• If the parcel contents cannot function properly, KMD will investigate upon receiving the claim, and compensation will be based on the investigation’s result. The compensation will be based on the product’s price, which shall be the amount paid at checkout. WE SHOP 4U service fee is non-refundable.
• If you want Domestic Return or Exchange, then please contact support@kmdelivered.com. Domestic return fee might be charged if required from the seller.
• If you have purchased products directly from KMD store and some of contents are not functioning properly then KMD will investigate this case for compensation. You are advised to contact KMD support team(support@kmdelivered.com) within 72 hours upon receiving the parcel to claim the case with unboxing video clip with required documentation.
• Please note that some of KPOP Good are mentioned as NON-Refundable items, so kindly check this information with the original sellers or official agency before you proceed to use WE SHOP 4U service.

Lost Parcels

• Basic compensation amount from each express carrier per parcel is US$100 MAX (DHL/UPS only).
• Full coverage compensation will be carried out if you pay extra insurance fee. Kindly find more information at INSURANCE Tab.
• This protection plan ONLY applies when the parcels are entirely or partially lost.
• Compensation amount is based on the parcel’s declared value or the invoice purchase price, whichever is the lowest.

Damaged Parcels

• Compensation is covered for the damaged parcel during delivery to your final destination. In this case, you are advised to report your damaged parcels with proof shots of photographs or video clips to prove your damage
• If the parcel contents cannot function properly, KMD will directly contact the original seller or stores for compensation. And then we can handle compensation process on your behalf.
• No compensation will be made if the parcel has the following conditions

• Includes liquids, dangerous goods and prohibited items
• Includes fragile goods, goods with improper packaging, and goods that lack appropriate protection (e.g. ceramics, glasses, LCDs, books, paper products, and plastic products)
• Includes intact packaging
• Includes distorted, demolished, or damaged outer packaging where there is no actual damage to the contents
• Parcels packed without an appropriately strong outer carton box, wooden box, and sealed packaging
• Includes second-hand or used items
• Fake or counterfeit goods (including products ordered from second-hand platforms)

Refund Process

• This plan only applies for the lost or being damaged during global shipment.
• Any KMD customers must file a claim within 3 days(72 hours) after they have been informed that their parcels lost or damaged. Please mind that late applications will not be considered.
• Please send the documents listed below to support@kmdelivered.com with “Claim: WE SHOP 4U + Member ID + Tracking number” in the email subject.
• KMD reserves the right to request members to provide more information as needed.
• KMD reserves the right to refuse a claim if any above-mentioned documents are lacking or if we are not able to confirm the necessary details.
• Once the member has submitted all required documents, we will respond within 7 days
• If the claim is approved, the refund will be processed according to express carrier’s protection policy and this information will be also shared with you via email.

Insurance

• Members can purchase Extra Coverage Insurance before shipment request. The maximum compensation per parcel is $3,000 USD. Please make sure that insurance ONLY covers purchased products but NOT shipping fee.
• For coverage of more than $3,000 USD value, you are advised to contact us before processing.
• This insurance plan covers lost or damaged parcels ONLY and NOT returns services or NOT shipping fees.
• Insurance fee : 3% of total product amount of the parcel
• KMD handling fee : $10 USD additional.
• Each parcel, associated with a unique tracking number, is considered independently and the maximum insurance fee per parcel is $90 USD.
• KMD may refuse a claim for compensation and return if the declared value of the parcel is lower than the price stated on the proof of purchase.
• The compensation of the delivery fee will NOT be covered for any reason.
• The insurance fee and handling fee are not included in any compensation.
• All protection of an order shall be effective upon order completion.

Lost Parcels

• The maximum compensation per parcel is $3,000 USD, which will be settled in KRW based on the exchange rate.
• The lost parcel‘s value will be compensated and refunded in cash.
• If the parcel is entirely lost, KMD will compensate for the price of the entire goods but NOT shipping cost.
• In the case of any partial loss, KMD will investigate the claim after receiving a request. Compensations will be determined by the investigation result.
• Compensation will be based on the parcel’s value or the invoice sales price, whichever is the lesser

Damaged Parcels

• The maximum compensation for damaged parcels will be up to $3,000 USD for the value of the parcel.
• The damaged parcel‘s value will be compensated and refunded in cash.
• If the damaged goods cannot be used normally, KMD will investigate the claim after receiving a request. Compensations will be determined by the investigation result.
• No compensation will be made if the parcel has the following conditions

• Includes liquids, dangerous goods and prohibited items
• Includes fragile goods, goods with improper packaging, and goods that lack appropriate protection (e.g. ceramics, glasses, LCDs, books, paper products, and plastic products)
• Includes intact packaging
• Includes distorted, demolished, or damaged outer packaging where there is no actual damage to the contents
• Parcels packed without an appropriately strong outer carton box, wooden box, and sealed packaging
• Includes second-hand or used items
• Fake or counterfeit goods (including products ordered from second-hand platforms)

Refund Process

• Any KMD members must file a claim within 3 days of receiving their parcels. Late applications will not be considered.
• Please send the documents below to support@kmdelivered.com with “Claim: WE SHIP(SHOP) 4U + Member ID + Order number(Request) + Lost Damage Parcel” in the email subject.

• Proof of purchase, such as invoices or transaction records (WE SHIP 4U only)
• Delivery notifications from the sellers (WE SHIP 4U only)
• Photographs of the damaged parcel/contents of the parcel (if any)
• Contact details of the sellers (WE SHIP 4U only)

• KMD reserves the right to request members to provide more information as needed.

• KMD reserves the right to refuse a claim if any above-mentioned documents are lacking or if we are not able to confirm the necessary details.
• Please keep all the packaging and contents of the parcels until the investigation is completed.
• Once the member has submitted all required documents, we will respond within 7 days.
• If the claim is approved, the refund details will be included in an email.